FAQ

How long does it take for my dress to arrive and be delivered?
The delivery time varies depending on the manufacturer. Typically, it can take between 12-16 weeks; with some designers quoting up to 20 weeks. A month after the order has been placed we will be able to provide you with an estimated delivery date. We check the dress and notify you by phone when it has arrived. At this point a first fitting appointment can be booked.

How do I place an order and pay for my dress?
If you decide to go ahead and order a dress with Clifford-Burr we will need you to be measured and sign terms and conditions here in store with a member of staff. Then we require a 50% deposit when you place the order for your dress; the final 50% is due on the gowns arrival. 

What happens if I wish to cancel my order?
As the dresses are being made especially for each bride the balance of your dress will still remain outstanding and will be due when the dress arrives.

When should I choose my accessories?
You can choose your accessories at any time although we do recommend doing so when you either order your gown or within the first fitting. That way you get to see what the outfit will look like altogether. Here at Clifford-Burr we have a range of Veils, Tiaras, Headpieces and Shoes to complete your look.

Will the size I need to order for my dress be different from my normal dress size?
You could find you will need 1 to 2 sizes larger than high street clothing. This is nothing to be alarmed about, wedding dresses are a lot more structured and fitted than your ordinary clothing. We will take your measurements and recommend an appropriate size
for you.

What if I haven’t allowed enough time?
Please don’t panic! Depending on how long it is till your big day there are other options available. We have a room of sale dresses; which are all sample dresses that are sold as seen. We can also sometimes sell our stock dress from the shop floor if you do fall in love with a style. There is always the chance that the designer may also have your style and size in stock. We will do our best to try and locate you your dream gown. Please bear in mind though that the later you leave it the more limited your choice may be.

What happens if I need alterations on my dress?
All of the seamstresses that work alongside Clifford-Burr are independent. However they have been working with our brides for years and are fantastic at what they do. Fittings can be arranged to happen in store; with ourselves helping you plan your initial consultation with them. If you have purchased an ex sample gown then alterations must be arranged between yourself and the seamstress whose number we have provided. After this all appointments will be booked directly between you and the seamstress who is working on your gown.